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Evidence Guide: BSBWOR403 - Manage stress in the workplace

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWOR403 - Manage stress in the workplace

What evidence can you provide to prove your understanding of each of the following citeria?

Develop and implement personal stress management strategy

  1. Recognise signs and sources of stress
  2. Use appropriate techniques to manage own stress
  3. Maintain personal stamina and resilience
  4. Maintain personal work/life balance
  5. Become a role model in managing stress and time
Recognise signs and sources of stress

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate techniques to manage own stress

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal stamina and resilience

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal work/life balance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Become a role model in managing stress and time

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop stress management strategies and techniques within a team

  1. Analyse and understand potential sources of fatigue and stress in the work environment
  2. Develop an understanding of a range of stress management techniques within a team
  3. Develop techniques to support achievement of key performance indicators (KPIs) and priorities
  4. Encourage team members to support each other in managing stress
  5. Adopt strategies to effectively reduce, manage and deal with stress within a team
  6. Adopt stamina management strategies to maximise performance
  7. Develop techniques to assist team members to recover effectively from a stressful or difficult situation
Analyse and understand potential sources of fatigue and stress in the work environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop an understanding of a range of stress management techniques within a team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop techniques to support achievement of key performance indicators (KPIs) and priorities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to support each other in managing stress

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt strategies to effectively reduce, manage and deal with stress within a team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adopt stamina management strategies to maximise performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop techniques to assist team members to recover effectively from a stressful or difficult situation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement stress management techniques within a team

  1. Adopt work routine and procedural strategies to minimise stress and fatigue within a team
  2. Use appropriate time management tools and techniques
  3. Develop individual/group training and development program as required
  4. Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques
  5. Regularly evaluate tools, techniques and strategies
  6. Develop team awareness of sources of internal and external support
Adopt work routine and procedural strategies to minimise stress and fatigue within a team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate time management tools and techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop individual/group training and development program as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Regularly evaluate tools, techniques and strategies

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop team awareness of sources of internal and external support

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop team and morale building strategies

  1. Develop a strategy to engage and develop team members
  2. Develop a communication strategy within a team
  3. Manage and use team meetings effectively
  4. Develop a supportive and responsive team environment
  5. Delegate effectively to further empower and motivate team members
Develop a strategy to engage and develop team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a communication strategy within a team

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage and use team meetings effectively

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a supportive and responsive team environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate effectively to further empower and motivate team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and address stress levels within a team

  1. Monitor individual staff performance against performance requirements
  2. Conduct regular staff reviews to identify variations and difficulties impacting work requirements
  3. Monitor and support team members when in stressful situations
  4. Respond appropriately to behavioural signs of stress among team members
  5. Monitor work/life balance of team members
  6. Discuss outcomes and develop action plans with team members as appropriate
Monitor individual staff performance against performance requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular staff reviews to identify variations and difficulties impacting work requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and support team members when in stressful situations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately to behavioural signs of stress among team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work/life balance of team members

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss outcomes and develop action plans with team members as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop and implement personal stress management strategy

1.1 Recognise signs and sources of stress

1.2 Use appropriate techniques to manage own stress

1.3 Maintain personal stamina and resilience

1.4 Maintain personal work/life balance

1.5 Become a role model in managing stress and time

2. Develop stress management strategies and techniques within a team

2.1 Analyse and understand potential sources of fatigue and stress in the work environment

2.2 Develop an understanding of a range of stress management techniques within a team

2.3 Develop techniques to support achievement of key performance indicators (KPIs) and priorities

2.4 Encourage team members to support each other in managing stress

2.5 Adopt strategies to effectively reduce, manage and deal with stress within a team

2.6 Adopt stamina management strategies to maximise performance

2.7 Develop techniques to assist team members to recover effectively from a stressful or difficult situation

3. Implement stress management techniques within a team

3.1 Adopt work routine and procedural strategies to minimise stress and fatigue within a team

3.2 Use appropriate time management tools and techniques

3.3 Develop individual/group training and development program as required

3.4 Use team meetings and other opportunities to discuss stress management techniques and coach staff in using these techniques

3.5 Regularly evaluate tools, techniques and strategies

3.6 Develop team awareness of sources of internal and external support

4. Develop team and morale building strategies

4.1 Develop a strategy to engage and develop team members

4.2 Develop a communication strategy within a team

4.3 Manage and use team meetings effectively

4.4 Develop a supportive and responsive team environment

4.5 Delegate effectively to further empower and motivate team members

5. Monitor and address stress levels within a team

5.1 Monitor individual staff performance against performance requirements

5.2 Conduct regular staff reviews to identify variations and difficulties impacting work requirements

5.3 Monitor and support team members when in stressful situations

5.4 Respond appropriately to behavioural signs of stress among team members

5.5 Monitor work/life balance of team members

5.6 Discuss outcomes and develop action plans with team members as appropriate